/* Helpdesk / grievance page */
.gpg-lead { margin: 0 0 var(--gp-s5); max-width: 48rem; color: var(--gp-ink-2); font-size: 1.0625rem; line-height: 1.65; }
.gpg-hotline { display: flex; flex-wrap: wrap; align-items: center; gap: var(--gp-s4); padding: var(--gp-s5); margin-bottom: var(--gp-s5); background: var(--gp-primary); color: #fff; border-radius: var(--gp-radius); box-shadow: var(--gp-shadow); }
.gpg-hotline__icon { display: inline-flex; align-items: center; justify-content: center; width: 3.25rem; height: 3.25rem; border-radius: 12px; background: rgba(255,255,255,.14); font-size: 1.5rem; flex: 0 0 auto; }
.gpg-hotline__copy { flex: 1 1 14rem; }
.gpg-hotline__copy h2 { margin: 0 0 .15rem; font-size: 1.25rem; color: #fff; }
.gpg-hotline__copy p { margin: 0; color: #d7ece3; font-size: .9375rem; }

.gpg-panel { padding: var(--gp-s5); background: #fff; border: 1px solid var(--gp-line); border-radius: var(--gp-radius); box-shadow: var(--gp-shadow-sm); }
.gpg-panel > h2 { margin: 0 0 .5rem; font-size: 1.25rem; color: var(--gp-ink); }
.gpg-panel--tracked { margin-bottom: var(--gp-s5); border-top: 4px solid var(--gp-accent); }
.gpg-panel p { color: var(--gp-ink-2); line-height: 1.6; }
.gpg-steps { display: grid; gap: var(--gp-s3); margin: var(--gp-s4) 0; padding: 0; list-style: none; counter-reset: gpg; }
@media (min-width: 768px) { .gpg-steps { grid-template-columns: repeat(3, minmax(0, 1fr)); } }
.gpg-steps li { position: relative; padding: .875rem 1rem .875rem 3.25rem; background: var(--gp-surface-low); border: 1px solid var(--gp-line); border-radius: var(--gp-radius-sm); color: var(--gp-ink-2); font-size: .9375rem; line-height: 1.55; counter-increment: gpg; }
.gpg-steps li::before { content: counter(gpg); position: absolute; left: .875rem; top: .875rem; width: 1.75rem; height: 1.75rem; display: inline-flex; align-items: center; justify-content: center; border-radius: 50%; background: var(--gp-primary); color: #fff; font-weight: 800; font-size: .875rem; }
.gpg-steps strong { color: var(--gp-ink); }
.gpg-actions { display: flex; flex-wrap: wrap; gap: .75rem; }

.gpg-grid { display: grid; gap: var(--gp-s5); grid-template-columns: 1fr; }
@media (min-width: 992px) { .gpg-grid { grid-template-columns: minmax(0, 3fr) minmax(0, 2fr); align-items: start; } }
.gpg-fields { display: grid; gap: var(--gp-s4); grid-template-columns: 1fr; margin-bottom: var(--gp-s4); }
@media (min-width: 640px) { .gpg-fields { grid-template-columns: 1fr 1fr; } .gpg-span { grid-column: 1 / -1; } }
.gpg-optional { font-weight: 400; color: var(--gp-muted); }
.gpg-note-top { margin: 0 0 var(--gp-s4); font-size: .9375rem; color: var(--gp-muted); }
.gpg-kicker { margin: var(--gp-s4) 0 .35rem; font-size: .75rem; font-weight: 800; letter-spacing: .08em; text-transform: uppercase; color: var(--gp-secondary); }
.gpg-address { margin: 0; line-height: 1.7; color: var(--gp-ink); font-style: normal; }
.gpg-mails { margin: 0; padding: 0; list-style: none; display: grid; gap: .35rem; }
.gpg-mails a { color: var(--gp-primary-2); font-weight: 600; overflow-wrap: anywhere; }
.gpg-mails a:focus-visible { outline: 3px solid var(--gp-primary-2); outline-offset: 2px; border-radius: 2px; }
.gpg-note { margin: var(--gp-s4) 0; padding: .875rem 1rem; background: var(--gp-info-tint); border-left: 4px solid var(--gp-tertiary); border-radius: var(--gp-radius-sm); }
.gpg-note h3 { margin: 0 0 .25rem; font-size: 1rem; color: var(--gp-ink); }
.gpg-note p { margin: 0; font-size: .9375rem; }

/* Email-draft modal */
.gpg-modal .modal-content { border: 0; border-radius: var(--gp-radius); box-shadow: var(--gp-shadow-lg); overflow: hidden; }
.gpg-modal .modal-header { background: var(--gp-primary); color: #fff; padding: 1rem 1.25rem; border: 0; }
.gpg-modal .modal-title { display: flex; align-items: center; gap: .5rem; font-size: 1.125rem; font-weight: 700; color: #fff; }
.gpg-modal .btn-close { filter: invert(1) grayscale(1) brightness(2); opacity: .9; }
.gpg-modal .modal-body { padding: 1.5rem; text-align: center; }
.gpg-modal-ref { margin: 0 0 .5rem; font-size: 1.375rem; font-weight: 800; color: var(--gp-ink); }
.gpg-modal-copy { margin: 0 0 1.25rem; color: var(--gp-ink-2); font-size: .9375rem; line-height: 1.6; }
.gpg-modal-table { width: 100%; margin: 0; border-collapse: collapse; text-align: left; font-size: .9375rem; }
.gpg-modal-table th, .gpg-modal-table td { padding: .5rem .75rem; border: 1px solid var(--gp-line); }
.gpg-modal-table th { width: 40%; background: var(--gp-surface-low); color: var(--gp-muted); font-weight: 600; }
.gpg-modal-table td { color: var(--gp-ink); font-weight: 700; overflow-wrap: anywhere; }
.gpg-modal-help { margin: 0 0 1rem; padding: .75rem 1rem; text-align: left; background: var(--gp-warning-tint); border: 1px solid #f0d28a; border-radius: var(--gp-radius-sm); color: #5c3b00; font-size: .9375rem; }
.gpg-modal .gp-btn { width: 100%; margin-bottom: .5rem; }
@media (prefers-reduced-motion: reduce) { .gpg-modal.fade .modal-dialog { transition: none; } }