Registered applicants should raise and track grievances inside the student portal so the case is assigned to the right bank or nodal desk. Others can call the helpline or prepare an email to the State Nodal Office below.
Toll-free student helpline
Working days, 10:00 AM to 6:00 PM, except government holidays.
Tracked grievance (registered students)
Log in to create a ticket, see who is handling it, and follow status updates. This is the supported channel for application and sanction issues.
- Raise the grievance with a category, details and a supporting document.
- Track its status and history at any time from your student login.
- See who is handling it now (“Pending with”): the bank branch Loan Processor first, then the bank’s State Nodal Officer, then the Department (DHTE).
Email the State Nodal Office
For general queries when you do not yet have a portal login. This prepares a mailto draft and does not create a tracked ticket.
Department office
State Nodal Agency
Department of Higher and Technical Education
3rd Floor, Yojana Bhawan, Nepal House, Doranda
Ranchi, Jharkhand - 834002
Official support email
Bank processing queries
For a branch delay or document check, contact the Bank District Nodal Officer in the directory.